Conflict survival kit : tools for resolving conflict at work / Daniel B. Griffith, Cliff Goodwin.

By: Contributor(s): Material type: TextTextPublication details: Boston : Pearson, c2013.Edition: 2nd edDescription: xix, 360 p. : ill. ; 26 cmISBN:
  • 9780132741057 (pbk.)
  • 0132741059 (pbk.)
Subject(s): DDC classification:
  • 658.3145 G66 2013 23
LOC classification:
  • HD42 .G66 2013
Contents:
The nature of conflict -- Preventing conflict -- Approaches to conflict -- Working toward collaboration -- The three channels of communication -- Listening to resolve conflict and build lasting relationships -- The communication continua -- Are you capable? -- Opening the doors to conflict resolution -- The building blocks of collaboration -- Integrative negotiation : negotiating as partners -- Overcoming barriers to integrative negotiation -- Mediating conflicts between parties -- Decision-making choices for the manager -- Handling conflicts requiring direct confrontation -- Special situations : "opportunistic" employees, workplace violence, terminations, and bullying -- Achieving effectiveness as a conflict manager.
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Prev. ed. entered under Cliff Goodwin.

Includes bibliographical references and index.

The nature of conflict -- Preventing conflict -- Approaches to conflict -- Working toward collaboration -- The three channels of communication -- Listening to resolve conflict and build lasting relationships -- The communication continua -- Are you capable? -- Opening the doors to conflict resolution -- The building blocks of collaboration -- Integrative negotiation : negotiating as partners -- Overcoming barriers to integrative negotiation -- Mediating conflicts between parties -- Decision-making choices for the manager -- Handling conflicts requiring direct confrontation -- Special situations : "opportunistic" employees, workplace violence, terminations, and bullying -- Achieving effectiveness as a conflict manager.

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