Conflict survival kit : tools for resolving conflict at work / Daniel B. Griffith, Cliff Goodwin.

By: Contributor(s): Material type: TextTextPublication details: Boston : Pearson, c2013.Edition: 2nd edDescription: xix, 360 p. : ill. ; 26 cmISBN:
  • 9780132741057 (pbk.)
  • 0132741059 (pbk.)
Subject(s): DDC classification:
  • 658.3145 G66 2013 23
LOC classification:
  • HD42 .G66 2013
Contents:
The nature of conflict -- Preventing conflict -- Approaches to conflict -- Working toward collaboration -- The three channels of communication -- Listening to resolve conflict and build lasting relationships -- The communication continua -- Are you capable? -- Opening the doors to conflict resolution -- The building blocks of collaboration -- Integrative negotiation : negotiating as partners -- Overcoming barriers to integrative negotiation -- Mediating conflicts between parties -- Decision-making choices for the manager -- Handling conflicts requiring direct confrontation -- Special situations : "opportunistic" employees, workplace violence, terminations, and bullying -- Achieving effectiveness as a conflict manager.
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Holdings
Item type Current library Call number Copy number Status Barcode
English Book CENTRAL 658.3145 G68 2013 (Browse shelf(Opens below)) Available 1000000015463
English Book WOMEN 658.3145 G68 2013 (Browse shelf(Opens below)) C2 Available 1000000017873

Prev. ed. entered under Cliff Goodwin.

Includes bibliographical references and index.

The nature of conflict -- Preventing conflict -- Approaches to conflict -- Working toward collaboration -- The three channels of communication -- Listening to resolve conflict and build lasting relationships -- The communication continua -- Are you capable? -- Opening the doors to conflict resolution -- The building blocks of collaboration -- Integrative negotiation : negotiating as partners -- Overcoming barriers to integrative negotiation -- Mediating conflicts between parties -- Decision-making choices for the manager -- Handling conflicts requiring direct confrontation -- Special situations : "opportunistic" employees, workplace violence, terminations, and bullying -- Achieving effectiveness as a conflict manager.

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