Conflict survival kit : tools for resolving conflict at work /
Griffith, Dan
Conflict survival kit : tools for resolving conflict at work / Daniel B. Griffith, Cliff Goodwin. - 2nd ed. - Boston : Pearson, c2013. - xix, 360 p. : ill. ; 26 cm.
Prev. ed. entered under Cliff Goodwin.
Includes bibliographical references and index.
The nature of conflict -- Preventing conflict -- Approaches to conflict -- Working toward collaboration -- The three channels of communication -- Listening to resolve conflict and build lasting relationships -- The communication continua -- Are you capable? -- Opening the doors to conflict resolution -- The building blocks of collaboration -- Integrative negotiation : negotiating as partners -- Overcoming barriers to integrative negotiation -- Mediating conflicts between parties -- Decision-making choices for the manager -- Handling conflicts requiring direct confrontation -- Special situations : "opportunistic" employees, workplace violence, terminations, and bullying -- Achieving effectiveness as a conflict manager.
9780132741057 (pbk.) 0132741059 (pbk.)
2011035613
Conflict management.
Interorganizational relations.
Industrial relations.
Psychology, Industrial.
Conflict (Psychology)
HD42 / .G66 2013
658.3145 G66 2013
Conflict survival kit : tools for resolving conflict at work / Daniel B. Griffith, Cliff Goodwin. - 2nd ed. - Boston : Pearson, c2013. - xix, 360 p. : ill. ; 26 cm.
Prev. ed. entered under Cliff Goodwin.
Includes bibliographical references and index.
The nature of conflict -- Preventing conflict -- Approaches to conflict -- Working toward collaboration -- The three channels of communication -- Listening to resolve conflict and build lasting relationships -- The communication continua -- Are you capable? -- Opening the doors to conflict resolution -- The building blocks of collaboration -- Integrative negotiation : negotiating as partners -- Overcoming barriers to integrative negotiation -- Mediating conflicts between parties -- Decision-making choices for the manager -- Handling conflicts requiring direct confrontation -- Special situations : "opportunistic" employees, workplace violence, terminations, and bullying -- Achieving effectiveness as a conflict manager.
9780132741057 (pbk.) 0132741059 (pbk.)
2011035613
Conflict management.
Interorganizational relations.
Industrial relations.
Psychology, Industrial.
Conflict (Psychology)
HD42 / .G66 2013
658.3145 G66 2013