000			02026cam a2200385 a 4500
001			16937369
003			OSt
005			20230607091722.0
008			110826s2013 maua b 001 0 eng
010			_a 2011035613
020			_a9780132741057 (pbk.)
020			_a0132741059 (pbk.)
040			_aDLC _cDLC _dDLC
042			_apcc
050	0	0	_aHD42 _b.G66 2013
082	0	0	_a658.3145 G66 2013 _223
100	1		_aGriffith, Dan _q(Daniel B.)
245	1	0	_aConflict survival kit : _btools for resolving conflict at work / _cDaniel B. Griffith, Cliff Goodwin.
250			_a2nd ed.
260			_aBoston : _bPearson, _cc2013.
300			_axix, 360 p. : _bill. ; _c26 cm.
500			_aPrev. ed. entered under Cliff Goodwin.
504			_aIncludes bibliographical references and index.
505	0		_aThe nature of conflict -- Preventing conflict -- Approaches to conflict -- Working toward collaboration -- The three channels of communication -- Listening to resolve conflict and build lasting relationships -- The communication continua -- Are you capable? -- Opening the doors to conflict resolution -- The building blocks of collaboration -- Integrative negotiation : negotiating as partners -- Overcoming barriers to integrative negotiation -- Mediating conflicts between parties -- Decision-making choices for the manager -- Handling conflicts requiring direct confrontation -- Special situations : "opportunistic" employees, workplace violence, terminations, and bullying -- Achieving effectiveness as a conflict manager.
650		0	_aConflict management.
650		0	_aInterorganizational relations.
650		0	_aIndustrial relations.
650		0	_aPsychology, Industrial.
650		0	_aConflict (Psychology)
700	1		_aGoodwin, Cliff, _d1948-
700	1		_aGoodwin, Cliff, _d1948- _tConflict survival kit.
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2ddc _cBK-EN _n0
999			_c6055 _d6055