| 000 | 00845nam a2200241 a 4500 | ||
|---|---|---|---|
| 001 | 432 | ||
| 005 | 20221127085935.0 | ||
| 008 | 050920s lxxua | | 00100 eng d | ||
| 020 |
_a1578516994 : _cSR80.00 |
||
| 035 | _a445 | ||
| 082 | 0 | 4 |
_a658.812 _bH261 2001 |
| 245 | 0 | 0 |
_aHarvard business review on customer relationship management / _bcontributors, Leonard L. Berry ... [et al.]. |
| 246 | 0 | _aCustomer relationship management. | |
| 260 |
_aBoston, Mass. : _bHarvard Business School Press, _c2001. |
||
| 300 |
_avii, 192 p. : _bill. ; _c21 cm. |
||
| 440 | 0 | _aHarvard business review paperback series. | |
| 500 | _aFirst publihsed : 1998. | ||
| 504 | _aIncludes bibl. references and idex. | ||
| 650 | 4 |
_aCustomer relations _xManagement. |
|
| 650 | 4 |
_aMarketing _xManagement. |
|
| 700 | 0 | _aBerry, Leonard L. | |
| 710 | 2 | _aHarvard Business School. | |
| 999 |
_c432 _d432 |
||