| 000 | 00726nam a2200217 a 4500 | ||
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| 001 | 186 | ||
| 005 | 20221127085858.0 | ||
| 008 | 050920s lxxua | 00100 eng d | ||
| 020 |
_a0071214577 : _cSR126.00 |
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| 035 | _a199 | ||
| 082 | 0 | 4 |
_a658 _bF584 2004 |
| 100 | 1 | _aFitzsimmons, James A. | |
| 245 | 1 | 0 |
_aService management : _boperations, strategy, and information technology / _cJames Fitzsimmons, Mona Fitzsimmons. |
| 250 | _a4th ed. | ||
| 260 |
_aBoston, Mass. : _bMcGraw-Hill/Irwin, _c2004. |
||
| 300 |
_axx, 587 p. : _bill. ; _c26 cm. _e2 CD. |
||
| 504 | _aIncludes bibl. references and index. | ||
| 650 | 4 | _aIndustrial management | |
| 650 | 4 |
_aService industries _xManagement. |
|
| 700 | 1 |
_aFitzsimmons, Monal, _ejt.author. |
|
| 999 |
_c186 _d186 |
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