TY - BOOK AU - Mitroff,Ian I. AU - Anagnos,Gus TI - Managing crises before they happen: what every executive and manager needs to know ... SN - 0814405630(hpb) : U1 - 658.4056 PY - 2001/// CY - New York PB - AMACOM(American Management Association) KW - Strategic planning KW - Crisis management KW - Risk management N1 - Includes bibl. references and index ER -