TY  - BOOK
AU  - Keen,Peter G.W.
AU  - Knapp,Ellen M.
TI  - Every manager's guide to business processes: a glossary of key terms & concepts ... 
SN  - 0875845754(pbk) :
U1  - 650.03 
PY  - 1996///
CY  - Boston, Mass.
PB  - Harvard Business School P.
KW  - Business
KW  - Terminology
KW  - Dictionaries
KW  - Industrial management
KW  - Textbooks
N1  - Includes index
ER  -