Keen, Peter G. W. <br/><br/>
Every manager's guide to business processes :  a glossary of key terms & concepts ... / 
Peter Keen, Ellen Knapp. 
 - Boston, Mass. :  Harvard Business School P.,  1996. 
 - xiii, 219 p. :  ill. ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>0875845754(pbk) :  SR89.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business--Terminology.<br/>Business--Dictionaries.<br/>Industrial management--Textbooks.
<br/><br/><label>Dewey Class. No.: </label>650.03  / K25 1996