TY  - BOOK
AU  - Davis,Mark M.
AU  - Heineke,Janelle
TI  - Managing services: using technology to create value 
SN  - 0072464267(hpb) :
U1  - 658 
PY  - 2003///
CY  - Boston , Mass.
PB  - McGraw-Hill
KW  - Management
KW  - Value analysis(Cost control)
N1  - Includes bibl. references and index
ER  -