TY  - BOOK
AU  - Taylor,Judith
TI  - Successful telephone techniques: how to improve your organisation's image 
SN  - 0749411783(pbk) :
U1  - 651.73 
PY  - 1998///
CY  - London
PB  - Kogan Page
KW  - Telephone in business
KW  - Telephone etiqette
KW  - Organizations communication
N1  - First published : 1994; Includes bibl. references
ER  -