Taylor, Judith. <br/><br/>
Successful telephone techniques :  how to improve your organisation's image / 
Judith Taylor. 
 - Rep. 
 - London :  Kogan Page,  1998. 
 - 64 p. ;  22 cm. 
 - Better management skills. .
<br/><br/> First published : 1994.  Includes bibl. references. 
<br/><br/><label>ISBN: </label>0749411783(pbk) :  SR56.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Telephone in business.<br/>Telephone etiqette.<br/>Organizations communication.
<br/><br/><label>Dewey Class. No.: </label>651.73  / T215 1998