TY - BOOK AU - Lucas,Rosemary E. TI - Managing employee relations in the hotel and catering industry SN - 0304328979 : U1 - 647.940683 PY - 1997/// CY - London PB - Cassell KW - Hospitality industry KW - Personnel management KW - Hotels N1 - Previous ed. : 1995; Includes bibl. references and index ER -