TY  - BOOK
AU  - Newby,Tony
AU  - McManus, Sean,
TI  - Customer service pocketbook
SN  - 1903776007(pbk).
U1  - 658.812 
PY  - 2002///
CY  - Alsreford, U.K.
PB  - Managment Pocketbooks
KW  - Customer services
KW  - Handbooks, manuals, etc
KW  - Customer relations
KW  - Marketing
ER  -