TY  - BOOK
AU  - Kerpen,Dave
TI  - Likeable social media: how to delight your customers ... 
SN  - 9780071762342(pbk)
U1  - 658.872 
PY  - 2011///
CY  - New York
PB  - McGraw-Hill
KW  - Internet marketing
KW  - Social media
KW  - Economic aspects
KW  - Customer relations
N1  - Includes bibl. references and index
ER  -