Kerpen, Dave. <br/><br/>
Likeable social media :  how to delight your customers ... / 
Dave Kerpen. 
 - New York :  McGraw-Hill,  2011. 
 - x, 260 p. :  ill. ;  23 cm. 
<br/><br/>Includes bibl. references and index. 
<br/><br/><label>ISBN: </label>9780071762342(pbk) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Internet marketing.<br/>Social media--Economic aspects.<br/>Customer relations.
<br/><br/><label>Dewey Class. No.: </label>658.872  / K459 2011