TY - BOOK AU - Safko,lon TI - The social media bible: tactics, tools & strategies for business success SN - 9781118269749(pbk) U1 - 658.872 PY - 2012/// CY - Hoboken, NJ PB - John Wiley KW - Internet marketing KW - Customer relations KW - Social media KW - Economic aspects N1 - Includes index ER -