TY  - BOOK
AU  - Harrington,H.James
AU  - Esseling,Erik K.C.
AU  - Nimwegen,Harm van
TI  - Business process improvement workbook: documentation, analysis, design ... 
SN  - 0070267790(hpb) :
U1  - 658.562 
PY  - 1997///
CY  - New York
PB  - McGraw-Hill
KW  - Quality control
KW  - Handbooks, manuals, etc
KW  - Product management
KW  - Industrial management
N1  - Includes index
ER  -