Harrington, H. James <br/><br/>
Business process improvement workbook :  documentation, analysis, design ... / 
H. James Harrington, Erik Esseling, Harm van Nimwegen. 
 - New York :  McGraw-Hill,  1997. 
 - xix, 314 p. :  ill. ;  25 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>0070267790(hpb) :  SR168.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control--Handbooks, manuals, etc.<br/>Product management.<br/>Industrial management.
<br/><br/><label>Dewey Class. No.: </label>658.562  / H238 1997