TY  - BOOK
AU  - Besterfield,Dale H.
TI  - Quality improvement
SN  - 9780132877671(pbk) :
U1  - 658.4013 
PY  - 2013///
CY  - Boston, Mass.
PB  - Pearson
KW  - Total quality management
KW  - Quality control
KW  - Standards
N1  - Formerly entitled : Quality control; Prev. ed. : 2009; Includes bibl. references and index
ER  -