Besterfield, Dale H. <br/><br/>
Quality improvement / 
Dale H. Besterfield. 
 - 9th ed. 
 - Boston, Mass. :  Pearson,  2013. 
 - vi, 267 p. :  ill. ;  28 cm. 
<br/><br/> Formerly entitled : Quality control.  Prev. ed. : 2009. 
<br/><br/>Includes bibl. references and index. 
<br/><br/><label>ISBN: </label>9780132877671(pbk) :  SR246.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Quality control--Standards.
<br/><br/><label>Dewey Class. No.: </label>658.4013  / B464 2013