TY - BOOK AU - Anderson,James C. AU - Narus,James A. TI - Business market management: understanding, creating, and delivering value SN - 0131230093 : U1 - 658.8 PY - 2004/// CY - Upper Saddle River, NJ PB - Pearson/Prentice Hall KW - Marketing KW - Management KW - Sales management N1 - Prev. ed. : 1998; Includes bibl. references and index ER -