TY  - BOOK
AU  - Gitlow,Howard S.
AU  - Oppenheim, Alan,
AU  - Oppenheim, Rosa,
TI  - Quality management: tools and methods for improvement 
SN  - 0256106657(hpb) :
U1  - 658.4013 
PY  - 1995///
CY  - Boston, Mass.
PB  - McGraw-Hill
KW  - Total quality management
KW  - Quality control
KW  - Standards
KW  - Quality function development
KW  - Product management
N1  - Rev. ed. of: Tools methods for the improvement of quality. 1989; Includes bibl. references and index
ER  -