@book{26,
	author = {Gitlow, Howard S. and Oppenheim, Alan,},
	title = {Quality management :},
	publisher = {McGraw-Hill,},
	year = {1995.},
	address = {Boston, Mass. :},
	edition = {2nd ed.},
	note = {Rev. ed. of: Tools methods for the improvement of quality. 1989}
}