TY  - BOOK
AU  - Besterfield, Dale H.
TI  - Total quality management
SN  - 0131228099(pbk) :
U1  - 658.4013 
PY  - 2003///
CY  - Upper Saddle River, NJ
PB  - Pearson/Prentice Hall
KW  - Quality control
KW  - Product management
KW  - Total quality management
N1  - Includes bibl. references and index
ER  -