TY  - BOOK
AU  - Khanna, V. K.
TI  - TQM: planning, design & implementation 
SN  - 8122422330(pbk) :
U1  - 658.4013 
PY  - 2008///
CY  - New Delhi
PB  - New Age International
KW  - Quality control
KW  - Product management
KW  - Total quality management
N1  - Includes bibliographic references
ER  -