Fitzsimmons, James A. <br/><br/>
Service management :  operations, strategy, and information technology / 
James Fitzsimmons, Mona Fitzsimmons. 
 - 4th ed. 
 - Boston, Mass. :  McGraw-Hill/Irwin,  2004. 
 - xx, 587 p. :  ill. ;  26 cm.  2 CD. 
<br/><br/>Includes bibl. references and index. 
<br/><br/><label>ISBN: </label>0071214577 :  SR126.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Industrial management<br/>Service industries--Management.
<br/><br/><label>Dewey Class. No.: </label>658  / F584 2004