TY  - BOOK
AU  - Looy, Bart van,
AU  - Gemmel, Paul,
AU  - Dierdonck, Roland van,
TI  - Services management: an integrated approach 
SN  - 027367353X(pbk) :
U1  - 338.47 
PY  - 2003///
CY  - Harlow, England, New York
PB  - FT/Prentice Hall
KW  - Service industries
KW  - Management
KW  - Industrial management
KW  - International economic relations
N1  - Prev. ed. : 1998; Includes bibl. references and index
ER  -