Services management :  an integrated approach / 
edited by Bart Van Looy, P. Gemmel, Roland Van Dierdonck. 
 - 2nd ed. 
 - Harlow, England ;  New York :  FT/Prentice Hall,  2003. 
 - xxvi, 529 p. :  ill. ;  25 cm. 
<br/><br/> Prev. ed. : 1998. 
<br/><br/>Includes bibl. references and index. 
<br/><br/><label>ISBN: </label>027367353X(pbk) :  SR219.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.<br/>Industrial management.<br/>International economic relations.
<br/><br/><label>Dewey Class. No.: </label>338.47  / Se69 2003