Cruical confrontations :  tools for resolving broken promises ... / 
Kerry Patterson ... [et al.]. 
 - New York :  McGraw-Hill,  2005. 
 - xviii, 281 p. ;  23 cm. 
<br/><br/>Includes bibl. references and index. 
<br/><br/><label>ISBN: </label>0071446524 :  SR46.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Leadership.<br/>Interpersonal communication.<br/>Communication in management.
<br/><br/><label>Dewey Class. No.: </label>658.4092  / C887 2005