TY - BOOK AU - Marton,Betty A. TI - Face to face communication: for clarity and impacinfluence listeners, convey confidence with body language, avoid misunderstanding SN - 1591393477 : U1 - 658.452 PY - 2004/// CY - Boston, Mass PB - Harvard Business School P. KW - Business communication KW - Business presentations KW - Oral communication ER -