TY  - BOOK
AU  - Allan,Jane
TI  - Establishing phenomenal rapport
SN  - 0852927894(ringbinder). :
U1  - 658.3124 
PY  - 1999///
CY  - London
PB  - Institute of Personnel and Development
KW  - Employees
KW  - Training of
KW  - Handbooks, manuals, etc
KW  - Personnel management
N1  - Accompanied by : Exercises handbook. (69 p.)
ER  -