Total quality management /

Total quality management / Dale H. Besterfield ... [et al.]. - 3rd ed. - Upper Saddle River, NJ : Pearson/Prentice Hall, 2003. - xi, 640 p. : ill. ; 24 cm.

Includes bibl. references and index.

0131228099(pbk) : SR296.00


Quality control.
Product management.
Total quality management.

658.4013 / T64 2003.