Service management : operations, strategy, and information technology /
Fitzsimmons, James A.
Service management : operations, strategy, and information technology / James Fitzsimmons, Mona Fitzsimmons. - 4th ed. - Boston, Mass. : McGraw-Hill/Irwin, 2004. - xx, 587 p. : ill. ; 26 cm. 2 CD.
Includes bibl. references and index.
0071214577 : SR126.00
Industrial management
Service industries--Management.
658 / F584 2004
Service management : operations, strategy, and information technology / James Fitzsimmons, Mona Fitzsimmons. - 4th ed. - Boston, Mass. : McGraw-Hill/Irwin, 2004. - xx, 587 p. : ill. ; 26 cm. 2 CD.
Includes bibl. references and index.
0071214577 : SR126.00
Industrial management
Service industries--Management.
658 / F584 2004