Services management : an integrated approach /
Services management : an integrated approach /
edited by Bart Van Looy, P. Gemmel, Roland Van Dierdonck.
- 2nd ed.
- Harlow, England ; New York : FT/Prentice Hall, 2003.
- xxvi, 529 p. : ill. ; 25 cm.
Prev. ed. : 1998.
Includes bibl. references and index.
027367353X(pbk) : SR219.00
Service industries--Management.
Industrial management.
International economic relations.
338.47 / Se69 2003
Prev. ed. : 1998.
Includes bibl. references and index.
027367353X(pbk) : SR219.00
Service industries--Management.
Industrial management.
International economic relations.
338.47 / Se69 2003