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Cruical confrontations : tools for resolving broken promises ... /

Cruical confrontations : tools for resolving broken promises ... / Kerry Patterson ... [et al.]. - New York : McGraw-Hill, 2005. - xviii, 281 p. ; 23 cm.

Includes bibl. references and index.

ISBN: 0071446524 : SR46.00

Subjects--Topical Terms:
Leadership.
Interpersonal communication.
Communication in management.

Dewey Class. No.: 658.4092 / C887 2005

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